FAQs

Our Services?

We offer wide range of products and services. Listed below are some of our regular services that we offer other than the items displayed on our site.

  • Customised items for export with a minimum order quantity
  • Monogram service for bulk items
  • Leather handbags with embellishments
  • Leather Jackets with a minimum order quantity
  • Belts with a minimum order quantity

What types of transactions do you do?

We categorize our transactions / orders into several categories:

  • Regular Order – these are order of our standard products
  • Monogram Order – this is when you require adding initials to the item
  • Bespoke Order – this is when you customize our item (this include Colors, adding of lining etc)

Knowing the type of transaction will help you understand our terms and condition; and process it goes though.

What is the Dispatch Lead Time?

Dispatch lead time is when we endorse your order to our third-party courier/ forwarder.

  • Regular Orders are dispatched 75-90 days after payment / confirmation of order.
  • Monogram order takes between 90-100 days from payment / confirmation depending on order volume.
  • Bespoke orders are dispatched within 2 to 4 weeks for design confirmation.

What is your Delivery Lead Time?

This is the time it takes our third party couriers/ forwarder/ shipper to deliver the item to you.

  • For USA orders, 40-45 days shipping via Sea
  • For European/ other countries orders, 28-30 days shipping via Sea
  • International orders, 40-45 days via Sea. 10-14 days via Air.

Delivery lead time means ex- factory.

Any other queries you would like answered?


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